Privacy Policy

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Privacy Policy – Naqaa Water Quality & Fish Farm Monitoring

This Privacy Policy explains how NOOR RENEWABLE ENERGY CO. (“we”, “us”, or “our”) collects, uses, and protects your information when you use the Naqaa mobile application and related services (the “App”).

By using the App, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

1.1 Account Information

Name or display name
Email address
Password (stored in encrypted form via Firebase Authentication)
Optional phone number

1.2 Device & Usage Information

User ID assigned by Firebase
Device information (e.g. device model, operating system version, app version)
Log and usage data such as screens viewed, actions performed, and timestamps
Crash and performance data (e.g. error reports, diagnostics)

1.3 Subscription & Payment Information

Subscription status and product identifiers (for example, premium monthly plan)
Transaction identifiers and receipts provided by Apple and/or Google

We do not receive or store your full credit card number. Payments are processed securely by Apple (App Store) or Google (Google Play).

1.4 Sensor & Water Quality Data

Readings from your connected devices (e.g. pH, dissolved oxygen, temperature, water level, and other water quality parameters)
Device identifiers you assign (e.g. tank names, fish farm names, device aliases)

1.5 Communication Information

Information you provide when you contact us for support (such as email address, screenshots, and message content).

2. How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your account.
To connect your mobile app with your monitoring devices and display water quality data.
To send notifications and alerts (for example, when water quality values cross your thresholds or when a device goes offline).
To provide subscription features, verify purchases, and manage your premium access.
To monitor and improve the App’s performance, reliability, and user experience.
To provide customer support and respond to your requests.
To comply with legal obligations and enforce our Terms of Use.

We do not sell your personal information.

3. Legal Basis (if you are in the EU/EEA or similar regions)

Where applicable, we process your personal data based on:

The performance of a contract (to provide the App and its features),
Your consent (for example, when you enable notifications), and
Our legitimate interests (such as improving the App and preventing misuse).

4. How We Share Your Information

We may share your information with:

Service providers that help us operate the App, such as:
- Firebase (authentication, database, analytics, crash reporting)
- Apple App Store and Google Play (for processing in-app purchases)
Other users or team members only when you choose to share access to the same devices or data within your organization.
Authorities or third parties when required by law, legal process, or to protect our rights, users, or the public.

We do not share your data with third parties for their own advertising or cross-app tracking.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the App. We may retain certain information longer if required by law or to resolve disputes and enforce our agreements.

Water quality and device data may be retained according to your subscription plan and our internal storage policies.

You may request deletion of your account at any time (see “Your Rights” below).

6. Security

We take reasonable technical and organizational measures to protect your information, including:

Encryption of data in transit and at rest where appropriate,
Access controls on our systems and databases, and
Regular monitoring for abuse or unauthorized access.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. International Transfers

Our servers and service providers may be located in different countries. By using the App, you understand that your information may be transferred to and processed in countries that may have different data protection laws than your country of residence.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your account and associated personal data.

To exercise these rights, contact us using the details below. We may ask you to verify your identity before processing your request.

9. Children’s Privacy

The App is not intended for children under 13 years of age (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children in this age group. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this Policy periodically.